Fantastic Plastic
The Bank of Salem Debit MasterCard works like a credit card, but instead of accessing a line of credit, transactions post directly to your checking account. It also functions as an ATM Card, allowing you to access banking services 24 hours a day.
There are no fees for purchases made with a Bank of Salem Debit MasterCard. However, a $1.00 charge will be assessed per transaction at ATMs that are not owned and operated by the Bank of Salem. This is separate from a surcharge fee which may be charged by the owner of an ATM. You can avoid surcharge fees by looking for MoneyPass ATMs. (See below for more information.)
- To select your own personal identification number (PIN), contact our Operations Department at 573-729-3137 or visit our main office at 100 West Fourth Street in downtown Salem.
NEW FEATURE!! You may now add your Bank of Salem Debit MasterCard to any of the most popular digital wallet platforms...Apple, Google, Samsung, Fitbit, and Garmin. Just follow the instructions on your mobile device.
Lost or Stolen Debit Card
During Business Hours
To report a lost or stolen debit card or to report suspected fraud on your debit card, contact The Bank of Salem Operations Department during regular business hours at 573-729-3137.
Outside Business Hours
To report a lost or stolen debit card after hours, contact Shazam at 1-800-383-8000.
To report suspected fraud on your debit card after hours, contact Shazam at 1-855-219-5399.
Customizations
Round Up Savings
Enroll in Round Up, and anytime you use your Bank of Salem debit card, we will “round up” your purchase amount to the nearest whole dollar. The extra change will be automatically deposited into The Bank of Salem account of your choice.
You can designate up to five accounts — checking or savings. It’s a great way to save, and it’s automatic. The more you use your Bank of Salem debit card, the more you save!
- To enroll, call 573-729-3137 or stop by a Bank of Salem office today.
Debit Card Dispute Services
Contact the Bank of Salem Operations Department during regular business hours with any questions related to debit card disputes or unauthorized transactions. Call 573-729-3137.
How the dispute process works
- As the primary cardholder, you’re responsible for filing a dispute and providing details about the transaction. Once your call is received, the Bank will open a claim.
- Bank representatives will begin an investigation. Claims may be resolved within 5-10 business days. If more time is needed to investigate the claim, we may apply a temporary credit to the account.
- As the dispute process continues, you’ll be asked to provide supporting documents and signatures.
- Bank personnel will contact you following the investigation with a resolution to your claim.
If you don’t recognize a transaction, it’s a good idea to check the following before filing a dispute:
- Did another authorized person on your account (like a spouse or child) make this transaction?
- Is this a purchase you made recently for future use, like travel plans?
- Is this a reoccurring payment or a trial membership you may have forgotten to cancel?
- Did you make a charitable contribution?
When you report a dispute, the following information may be helpful to have on hand:
- If applicable, the date you contacted the merchant along with the merchant’s response and name of person you spoke to.
- Tracking numbers, contracts, and service agreements, if available.
- Date you returned item(s) or canceled service along with cancellation/ confirmation numbers, if applicable.
To dispute a transaction on your debit card, call the Bank Operations department at 573-729-3137.
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MoneyPass Network
In addition to the ATMs located at our branches, The Bank of Salem is proudly part of the MoneyPass surcharge-free ATM network, which translates into significant benefits for our customers.
MoneyPass includes nearly 32,000 ATMs coast to coast, and the network continues to grow. Use a MoneyPass ATM and you won't have to worry about paying an additional surcharge fee to access your money. (A $1.00 fee for the use of non-proprietary ATMs still applies.)
Just look for the MoneyPass logo!
- Visit www.moneypass.com to find the MoneyPass ATM nearest you.
MasterCard Guide to Benefits
Your MasterCard debit card now has even more benefits.
- Mastercard ID Theft Protection ™
- Expert Resolution Services
- ID Theft Alerts ™
- Emergency Wallet Replacement
- Mastercard Global Service ™
- Zero Liability
- Mastercard Airport Concierge ™
- Extended Warranty Insurance
- Satisfaction Guarantee
View the full MasterCard Guide to Benefits here: https://thebankofsalem.bank/sft1276/2019mcguidetobenefits.pdf
Chip Card FAQ
What is a chip card?
A chip card is a credit or debit card embedded with a microchip. This “chip” turns your account information into a one-time unique code when used at a chip-enabled register. The code adds an additional layer of fraud protection to your card.
What’s the difference between “Chip” cards, “Smart Chip” cards and “EMV” cards?
Really, there’s no difference at all. Chip cards, Smart Chip cards and EMV cards are names different companies use for the same security technology. EMV stands for Europay, MasterCard and Visa.
Where can I use my chip card, and how do I use it?
You can use your new chip card at millions of places around the world that accept debit/credit cards. If a chip-activated ATM or terminal is available, you will be prompted to insert the chip end of your card into the terminal with the chip facing up. Leave your card in the ATM or terminal and follow the prompts on the screen. (If you remove your card too soon, your transaction will be canceled). You’ll be prompted to enter your PIN or to provide a signature as you normally would to verify the transaction. If a merchant or ATM does not yet have a chip-activated terminal, you can always swipe your card.
How does chip technology protect my information?
While your card is in the chip-activated terminal, the embedded chip creates a one-time use code. This code is virtually impossible to counterfeit and helps reduce in-store fraud. It does not track or store your purchase history or provide location assistance if lost or stolen.
Will chip cards prevent all fraud from happening?
No. As the industry continues to develop new ways to protect consumers, fraudsters continue to look for new ways to commit fraud. Chip cards provide an additional layer of security at chip-enabled terminals beyond the fraud prevention monitoring we’ve always provided.
Will my PIN change once I receive my chip card?
No. Your current PIN will stay the same.
Can I request a chip card?
You will receive a new chip card when your current debit card expires. You may request a chip card early for a fee.